The scene looks still or only zooms slowly
Name a visible action with a start and finish: a skater approaches, leans into a turn and stops. State where the subject travels in the frame, then choose a camera that keeps the movement visible.
Words such as cinematic, beautiful and dynamic describe a look without specifying an action. Remove slow motion or gentle push-in if you want normal-speed movement. Keep enough space in a starting image for the action to happen.
One continuous five-second shot at normal speed. A small clay creature crouches, springs from the left platform to the right platform, and lands with a visible squash. Fixed wide camera showing both platforms and the entire jump. Keep the creature’s color and face consistent.The subject, hands or product changes shape
Reduce the number of actions, subjects or camera changes. Choose a clear source image with an unobstructed subject and avoid asking it to transform while also preserving its exact shape.
For products, inspect labels, edges and reflections through the whole clip. Add exact slogans and prices in an editor; a successful generation does not guarantee accurate lettering.
Prepare a product imageKeep character references consistentThe image will not upload, or the frame is wrong
Use a still JPG, PNG or WebP up to 10 MB. Both dimensions must be 300–6,000 pixels, with width divided by height between 0.4 and 2.5. Export a fresh file if its format or dimensions are rejected.
Seedance 2.5 image mode uses Match image for its aspect ratio. Prepare the starting image in the composition you want. Text and reference modes offer selectable ratios; check the chosen ratio before submitting.
Follow the image-to-video stepsThe task is queued, saving or needs review
Open My Creations to see the saved task and its latest message. You can leave the generation page after submission. Avoid starting a duplicate while the original task’s result is uncertain.
| State | What to do | Credits |
|---|---|---|
| Waiting in queue | Wait, or cancel while the Cancel task button is available. | Reserved; returned if cancellation succeeds. |
| Sending / Generating / Saving | Keep the existing task; saving means the file is being stored. | Reserved; the task is not confirmed failed. |
| Needs review | Contact support with the task ID and visible message. | Charge or return is confirmed after review. |
| Generation failed / Cancelled | Check the message and credit history before trying again. | Reserved credits are returned. |
| Completed | Play or download the result and review the full clip. | The completed generation uses credits. |
Generation is unavailable, or the video will not play
Before submitting, verify your email, select an available model and parameter combination, and check that you have enough credits. At most three active tasks are allowed; a task awaiting review also occupies a slot.
If a completed video will not play in the browser, try downloading it and opening it in a compatible player before generating again. If the file is unavailable, send support the task ID and error message.
Check your accountReview the credit estimateQuestions and answers
Do I get credits back if a video looks wrong?+
A completed generation uses credits even if its movement or appearance is not what you wanted. Reserved credits are returned when a task is confirmed failed or successfully cancelled.
Can I cancel a running generation?+
Only a task still waiting in the local queue can be cancelled. Once it is being sent to the model or is running, cancellation is not available here.
Should I resubmit when the connection drops?+
Check My Creations first. If the original request needs review, do not assume it failed or create another paid request while its result is being confirmed.
Is Try again free?+
No. It starts a new generation with its own credit requirement. Fix the reported issue and review the settings before trying again.
Is a 480p video automatically a draft?+
No. Resolution and draft mode are separate settings. Draft is available only at 480p; changing resolution for a new task does not upgrade an existing video.